Service Quality Assessment

Thank you for participating

Our Quality of Service is the most important pillar of our operations. To assess our service performance, we rely on our customer's feedback. Your answers to the following questions will reveal our strength, but more importantly our weaknesses, on which we need to improve to serve you - our customers - even better in the future.

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Odoo image and text block

When did the Service Intervention occur (Start Date) *

Instrument's Manufacturer and Model *

Type of Service

Instrument BreakdownPreventive MaintenanceApplication SupportUpgradation
Individual Service Call - Chargeable
Service Contract - Chargeable
Warranty Service
Individual Service Call - Free of Charge
If other, please specify:

Time from Request to inital response *

Time until Service was completed *

From your Perspective, what was taking most time *

How would you rate the Service Staff's Competency *

Was your Request fulfilled? *

Your Message to LAS Management